CV

An example of my CV which employers require when you apply for a role.

Remember to adapt and tailor your CV to the job you are applying for. Look at keywords so AI can pull your CV, really focus on your experience.

A cover letter with positive attributes to showcase why you would be great for the job is a bonus and stands you in a better position to be selected for that all important interview - good luck x

This year, 2026 - marks 30 years National Insurance contribution, my full contribution. I am eligible to retire peacefully at the age of 66, so they say!

Example CV

Name xxxxx Xxxxxx

Address xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

m:xxxxxxxxxxxx e:xxxxxxxxxxxxxxx

Personal Statement

Christmas temporary role as a customer assistant at John Lewis Cambridge. The job was immersive, included being a team player and working under pressure to build and deliver Christmas to regular and local customers as well as national and international guests visiting Cambridge. In order to compliment and support with the ramp up for the busiest time of year in retail, part of my role was to build effective relationships with established key partners that worked in various areas on ground floor.

I was responsible for working front of house delivering excellent customer service as well as price changes, ticketing, sorting and delivering stock to hi end fashion houses, collaborating with teams to finish tasks on time. This role included being flexible, reliable, attention to detail, friendly and positive.

Prior to this I had relocated to Cornwall for a fulltime role as an events and wedding coordinator in a well-established small hotel in Cornwall.

The job required me to organize events, activities and weddings. I mapped out, executed and delivered weddings. I had to adapt to the individual requirements of the bride and other clients.

I was at Forest Mere Champneys and responsibilities included overseeing spa standards, using the in-house platform to book customer treatments and fitness classes. Resolving problems and turning guests around, training new starters. Accurate reporting responsibilities, billing queries, dealing with hi net worth individuals, members and guests from the hotel which included group bookings, honeymooners, bootcamps and guests in recovery.

I supported a small team to help bring back the Tourist Information Centre in Cambridge. Key holder responsibilities, problem solving, influencing and bringing a corporate event to life at the Hilton Hotel as well as promoting the “Cambridge Standing Tall 2024”.

Previously in a Freelancing role at Mercedes-Benz World, Brooklands as a brand ambassador, front of house, hosting various events such as F1 and the Holy Halls experience, driving experiences, working with 3 – 5-year-old children (DBS check). In my own time I have continued to dip in to www.yourstoexperience.com and support the travel sector.

I worked at Downlands Veterinary Group, the hospital and local vet practice. I had always wanted to help and work with animals in some way, this was very challenging but a rewarding experience.

An achievement I am proud of is running a marathon in 2014 for WWF in order to raise vital awareness and funds for the Rhino and other endangered animals.

Key Skills

Brand Awareness / Marketing and Influencing
Animal Care Assistant role/reception – supporting in dispensary, housekeeping, vet assistant, reception duties
Implementing a fully functional website, www.a2btravelextras.com, back-end and front-end design with a key focus on the customer journey. (Head of Travel Extras & board level)
Start Ups and Corporate experience
Business Development / Transformation / Special Projects
Delivering in house product knowledge training for new product launches within the travel/technology sector
Delivering exceptional customer service as airline crew with Virgin Atlantic – Safety and Av – Med trained which includes a six-week ab initio course followed by annual recurrent training with an 88% pass mark

Employment History

John Lewis (JL) Christmas seasonal temporary role - (November – 27th December 2025)

The Falcon Hotel - Permanent, fulltime role - events and wedding coordinator (March 2025 – June 2025 – secured events and weddings into 2026)

Freelance Tourist Information Centre Cambridge 2024 / Champneys – Forest Mere - Wellness Desk four days (July 2024 – February 2025)

Name xxxxx Xxxxx

Address xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

m:xxxxxxxxxxxx e:xxxxxxxxxxxxxxx

M&S Christmas seasonal – customer facing role / stock – (November 2023 – January 2024)

Freelance role at Mercedes – Benz World – Brand Ambassador / Customer Experience (November 2022 – October 2023)

Downlands Veterinary Group – Animal Care Assistant / supporting reception, vets, dispensary and customers (2022)

Premier Marinas – Reservations / Customer Service and various ad-hoc hospitality roles – Youngs (2022)

National Petshop - Customer Service, animal care / adoption (2021 - keyworker covid)

Ad-hoc - Flower Factories conveyor belt / picking & packing (2020 - keyworker covid)

www.yourstoexperience.com – Founder/ Director (2016 - Present)

RSA Insurance Group – Team Coach and Customer Experience - Vulnerable Customer Project, recruitment campaign (January 2017 – January 2019)

Volunteering at a local RSPCA shop in Cambridge and Keyholder (2016/2017)

www.swapsystems.com / www.a2btransfers.com – Commercial Executive / Special Projects, promoted to Head Of a2bairportparking ltd trading as www.a2btravelextras.com (May 2010 – October 2015).

Build and launch a2bairportparking.com and www.a2btravelextras.com including the planning, designing and execution providing travel extras to the UK market via b2b and b2c channels
Implementation of branding in high volume resorts for the airport transfers book of business
Effective communication with all functions of the business as well as suppliers, external design, IT teams and stake holders
Customer centric approach focusing on the life cycle of the customer / in house training
Representing the company at the World Travel Market to influence suppliers and marketing

Regus Head Office Chertsey – Team Leader (October 2009– May 2010)

Virgin Atlantic Airways Ltd / Virgin Sun (Europe - short haul, start up, group 1) / Virgin Blue (Australia, group 2) International Cabin Crew, fast tracked to Senior, promoted to Cabin Service Supervisor (March 1999 – September 2009)

Ionica Telecommunications – Customer Services Advisor (November 1997 – March 1999)

Going Places / Thomas Cook – Travel Advisor, top area sales person of the month (July 1995 – November 1997)

Jacks Fish & Chip Shop – Customer Service - approx 7 hours per week (1990 – 1995)

Cleanaway - (lorry driver, promoted to coordinator with own office and company vehicle - occasional visits to my dads place of work, my mum and both nanas).

1980's - yes it was work, always on show.

Education and Courses

Various in-House training modules and certificates gained – mainly corporate business – annual tick box

Neil Blumenthal on Branding, Marketing Fundamentals, Content Marketing, Managing Teams – LinkedIn learning - (2016)

Prince2 Project Management – (November 2011)

National Diploma in Travel and Tourism – Cambridge Regional College 1993 – 1995

Netherhall Secondary School – Cambridge (September 1988 – June 1993) 9 GCSE’s gained, 5 at grade A – C including Math’s and English

Hobbies and Interests (2025)

I love walking the coastline or being by the river to be close to nature. I enjoy swimming and took advantage of the Bude Sea pool in 2025 also becoming a friend. I love to travel and go on little adventures when budget allows.

I am a member of The Sheldrick Wildlife Trust with a passion for wildlife and nature

I paint and sketch when in the mood. I really enjoy the cinema, theatre and exhibitions when time allows, I recently visited the Egypt exhibition at the Fitzwilliam Museum at the beginning of 2026 and in March I experienced the free Disney "The Lion King" exhibition.

Another example of a CV - very different to the one above!

CV sent on request to CEO of a travel tech start up 2010.

Donna xxxxxx Date of Birth: xxxxxxx

Home Address: xxxxxxxxxx

Round Oak Road Mobile: 07xxxxxxxxxxxx

Weybridge Email: xxxxxxxxyahoo.co.uk

Surrey, KT13 8HT

I am a professional and highly-organised individual with considerable management experience. I consider my excellent interpersonal and communication skills to be one of my greatest assets. I am motivated and ambitious, and enjoy seeking out opportunities to expand on my existing skills. I am looking for employment with a forward-thinking company that will allow for personal and professional development.

Career Summary

Regus Senior Customer Service Representative / Team Leader Nov 2009 - Present

Primary duties: managing a team of customer service representatives; delivery of team briefings; recruitment of new staff members; rostering and staffing; sales and negotiation with existing and new clients.

Virgin Atlantic Airways Ltd Cabin Service Supervisor Mar 1999 - Sep 2009

Primary duties: managing a team of 5-12 cabin crew members per flight; ensuring the highest standards of safety and service delivery were met at all times; performance monitoring and assessment; coaching and development; upholding and promoting the company brand within a highly competitive industry.

Ionica Telecommunications Customer Support advisor Nov 1997 - Mar 1999

Primary duties: accounts handling; diagnosing and dealing with technical faults; coaching new team members.

Going Places Travel Agency Travel Sales Advisor Aug 1995 - Nov 1997

Skills and Attributes

Customer service skills

Delivering and managing high quality service by interacting with customers at all levels with Virgin Atlantic and Regus - insisting on attention to detail to meet and exceed expectations.
Using my outgoing personality, product knowledge, and industry awareness to develop a rapport with customers and actively promote the Virgin brand encouraging customer loyalty. I built strong relationships with those in our Upper Class cabin and members of our Flying Club whose repeat custom generates considerable revenue for the airline.
Customer feedback and in-house assessments regarding my performance saw me promoted through the Virgin fast-track system, and also selected to represent the company on a twelve month exchange with Virgin Blue in Australia.

Organisation and problem solving skills

Excellent time management skills – my role with Virgin demanded resource and task management skills to manage service according to tight schedules, and balance my team’s workload and health requirements with passenger needs and security demands.
Improved the organisation and running of Regus reception by ensuring that company procedures are adhered to.
I take ownership of problems and place emphasis on trying to resolve issues immediately by using my initiative, training, and experience to find mutually agreeable solutions.
I work effectively under pressure as evidenced by my input to emergency and medical situations whilst with Virgin.

Leadership and development skills

I encourage team-working by quickly developing effective working relationships through my approachable demeanour and the delivery of team briefings with Virgin and Regus.
I have high expectations of the teams that I manage and lead by example, demonstrating my own work ethic to influence others to achieve results.
I motivate other team members to expand their skills by sharing my own experiences and providing helpful advice with a hands-on approach.
With Virgin I was expected to develop individuals within their own roles according to company and industry standards. This was achieved through constructive feedback in the form of verbal encouragement, performance monitoring, and assessment feedback.

Communication and interpersonal skills

Professional communication skills developed through extensive engagement with customers from a broad demographic and interaction with senior management. Confident group communication and public speaking skills established through the delivery of pre-flight briefings and on-board public announcements at Virgin.
Responsible for written appraisals and assessments with Virgin which relayed my opinions on crews’ performance to senior management for the purpose of career development.
I am an excellent judge of character and have acute situational awareness, and by adapting the content, style, and language of discussion I am able to influence and persuade customers to see things from my point of view.

Project Management and Recruitment

I am jointly overseeing a remodelling project of Regus building. Task involves liaising with in-house and external contractors in order to bring business rooms to sales standard.
Responsible for recruitment of new staff members at Regus, including choosing suitable candidates from CV’s, interviewing, and final selection.
Responsible for design and implementation of new rostering and ordering system.

Education

Cambridge Regional College, Cambridge Sep 1993 - Jun 1995

National Diploma Travel & Tourism: Finance; IT; Travel Services; Communication and Organisation; Basic Spanish

Netherhall Secondary School, Cambridge Sep 1998 - Jun 1993

GCSE’s: Drama; P.E; Geography; English Language & Literature; Maths; Combined Science; French

Activities and Interests

I enjoy physical activities such as trekking, diving, water-skiing, gym attendance, boxercise classes.
I enjoy travel and the knowledge that can be gained from experiencing a broad range of cultures.
I am a member of WWF and David Sheldrick Charity and take an active interest in conservation and wildlife.

References: Available upon request

Copy of emails sent.

Dear Renaldo,

I have just picked up your e.mail. I have been checking my e.mails daily hoping to hear back from you and just presumed you were busy. On receipt of this e.mail I have checked back and found your e.mail in my spam folder.

Of course I am interested if you still have any opportunities. I can meet you anytime out of work hours or even my lunch hour if we are discreet.

Hope I am not to late.

I look forward to hearing from you and thank you for your time.

Kind regards,

Donna

--- On Wed, 24/3/10, Renaldo Scheepers A2B <renaldo@a2btransfers.com> wrote:

From: Renaldo Scheepers A2B <renaldo@a2btransfers.com>
Subject: RE: Donna Finbow CV
To: "Renaldo Scheepers A2B" <renaldo@a2btransfers.com>, "Donna Finbow" <dxxxxxxxx1@yahoo.co.uk>
Date: Wednesday, 24 March, 2010, 14:55
Donna

You never replied so i assume your not interested anymore

Thanks

Renaldo

From: Renaldo Scheepers A2B
Sent: 05 March 2010 14:12
To: 'Donna Finbow'
Subject: RE: Donna Finbow CV

Donna

How does next week Monday evening sound to you round 18:00-18:30ish

Let me know

Thanks

renaldo

From: Donna Finbow [mailto:dxxxxxxxxx@yahoo.co.uk]
Sent: 23 February 2010 22:04
To: Renaldo Scheepers A2B
Subject: Donna Finbow CV

Dear Renaldo,

Hope you are well?

Further to our conversation earlier on today please find attached my CV. I can make myself available anytime after 6pm Monday-Friday from next week or Saturday if required.

I look forward to hearing from you.

Thank you.

Kind regards,

Donna

2016

Example of my planned training course:

Coming soon...

On Thursday 26 May 2016 at 09:17:55 BST, Donna xxxxxx <sssssssa1@yaxxxxxxxo.co.uk> wrote:

Recruitment drive - once we all clear on plan and stages and in - lets go for it :-)

evening or Saturday - office walk in - we could even go out on the road and book hotel room to meet with people in the country to pick up the best people for the business journey (advertise in local papers in main cities and on travel recruitment websites for example) hr can do this

CEO, presentations, vision - talk with hr + sales - then come in for one to one for specific roles

recruit 1 - 2 trainers - adhoc hr/admin

what staff are we looking for - sales people and marketing - all future employees, even if decision making role - decision maker should still do it as we are all individuals working towards a goal and if they do not buy into the visions through training they are not the correct family member.

So they may make crucial decisions for the good of the business but they still have to learn it first and understand who we are or where we began the story and the vision. WWTE - worldwide travel extras - actually training should include current staff members a one day positive blitz...

Training: probably a 2 week course! investing in good people - worth the time and effort to get good people that believe and then run.

All about the people - word of mouth and marketing straight away.

7 days office approx

3 days product experiencing - in the footsteps of our customer

critical - must have training on the following:

Day 1

Vision - presentation - about the business - our story and the plan moving forward

professional video - correct dates - slide presentation then to now......every business has a story and a starting place and new employees want to know about it

Meet the founder and key people - warm welcome

Meet key people from each department and just say hi and what they do within the business

Learn each other - ice breaker

Usp's and what makes the brand - what does it stand for - representing the brand

Business model

Websites

Products - transfers, lounge etc

Day 2

Main suppliers and competitors and place in the market

Product knowledge training - all products offered - transfers, vehicle types,lounges, experiences, airport hotels etc etc

Day 3

brief overview sales b2b and b2c - main customers, demographic, how to book - white label, xml , commission etc etc

marketing - mailers - calendar and how we operate ppc, seo etc - digital

Day 4

Systems and booking process and back office - depending on roles ie sales or admin or marketing -specific training

one on one - feedback on the week - do they fit, positive about the business and plan

Day 5

customer journey - expectations and getting to know our customer

Day - 6

experience products 1 - 2 nights away - 3 days depending on country

- airport parking - lounge - transfer - 2 or 3 experiences in Majorca, Turkey, Greece and a welcome from supplier - talk about country, tourism, customer expectations and the programme

course group of 10 - 15 - 3 people go to Dubai, 2 people to Majorca - 2 people to turkey as an example

supplier by in and trust - but at this stage of the game if they want to be on board they should be professional and assist the business with training requirements to help it grow- better for everybody. In everybody's interest to be positive and promote - otherwise leave

Day 10

presentation by employees - ideas and current information and feedback about the experience and products (they would be like a mystery shopper - feedback to us about the experience, supplier friendliness, standards - any changes etc

clear goals and expectations of their role for 12 months minimum - probation 6 months - mentor / buddy to go to with questions

last day- perks of the business, room for promotion, pension, health care, holiday etc

one on one q and a

presentation - certificate by founder and goodie bag - pen, after successful completion of probation - one experience to the value of £100

team building - buffet , drink or karting or something fun! ?????

Your National Insurance record

DONNA FIXXXX You can usually only pay for gaps in your National Insurance record from the past 6 years. Find out more about gaps in your record and how to check them

(/check-your-statepension/account/nirecord/gapsandhowtocheck)

2026 to 2027 Your record for this year is not available yet

2025 to 2026 Full year

2024 to 2025 Full year

2023 to 2024 Full year

2022 to 2023 Full year

2021 to 2022 Full year

2020 to 2021 Full year

2019 to 2020 Year is not full (RSA – Misconduct – business at fault, used out of time) Continued private work on travel brand – no salary or expenses taken, funded by myself

2018 to 2019 Full year

2017 to 2018 Full year

2016 to 2017 Year is not full (a2b / Golfbookers Ltd fault) Volunteered RSPCA and start up yourstoexperience.com – Travel Brand, funded by myself, no salary or expenses taken

2015 to 2016 Full year

2014 to 2015 Full year

2013 to 2014 Full year

2012 to 2013 Full year

2011 to 2012 Full year

2010 to 2011 Full year

2009 to 2010 Full year

2008 to 2009 Full year

2007 to 2008 Full year

2006 to 2007 Full year

2005 to 2006 Year is not full (Australia, 12 month job at Virgin Blue – contributed towards Australia)

2004 to 2005 Full year

2003 to 2004 Full year

2002 to 2003 Full year

2001 to 2002 Full year

2000 to 2001 Full year

1999 to 2000 Full year

1998 to 1999 Full year

1997 to 1998 Full year

1996 to 1997 Full year

1995 to 1996 Full year

1994 to 1995 Full year

1993 to 1994 Full year

1992 to 1993 Full year

04/06/2026 16:23

Yours to Experience

Worldwide Experiences

(c)

What does travel and tourism look like?

CV

Example CV